Our Policies and Procedures

Appointments and cancellations

Please arrive at least 15 minutes prior to your scheduled spa service for massage, facials, or body treatments. Late arrival may require us to shorten the length of your service.
We require a credit card to hold appointments for good faith. A no show will be charged 100% of the scheduled service charge.
Group parties and spa packages must be held with a credit card or gift card of equivalent value for all services

Spa and salon minimum age

We gladly service children
We ask that children not receiving a service remain in the waiting area, supervised by an accompanying adult
This is for their own safety as well as for our guests, who expect and deserve a relaxing atmosphere while they receive their services

In order to ensure your comfort and the comfort of other guests, children under the age of 16 will not be allowed in the spa unless accompanied by an adult

Children under the age of 10 are not to be left unattended at any time. This is for the child’s safety and respect for the other clients enjoying their visit

Gift cards

Gift cards are always available for purchase in any denomination and are the same as cash
A gift card can be purchased online or by phone, and we will mail the gift card to you or the recipient
Swan Cove Spa & Salon's gift cards must be redeemed within 12 months from the date of purchase
A gift card balance cannot be used to purchase another gift card
All gift card sales are final. No cash refunds
Swan Cove Spa & Salon cannot be held responsible for lost or stolen gift cards

Pricing and payment

We accept cash, Visa, MasterCard, American Express, Discover, check, debit cards, and personal checks (with proper identification). Returned checks are subject to a $35 returned check fee
Prices may vary upon technician’s discretion. All services will be priced upon consultation. All prices are subject to change
A gratuity is not included in the price of our services. For groups of three or more, an 18% gratuity will be automatically added to the price. For wedding parties, a 20% gratuity will be automatically added to the price

Memberships cannot be combined with any other offers
The membership cannot be transferred or terminated for six months
Your membership may be frozen if a medical condition arises, which would prevent you from receiving a facial or if you move more than 50 miles away from Swan Cove Spa & Salon
In either case, proof of the above circumstance must be provided. If you miss a month, you forfeit the facial for that month
Your membership is auto-renewed at the end of the six-month period
If you elect to end your membership, you must notify Swan Cove Spa & Salon by the end of the 6-month period
Members must notify Swan Cove Spa & Salon of any change in credit card, address, or account information

Booking / contract for bridal services

Please sign and return our bridal contract and book your trial, pre wedding, and wedding day services as early as possible. This will ensure the dates and times for all of your party. Your date cannot be booked unless we have a deposit
All services required should be booked at this time as it may not be possible to add additional services or change services on the day of your scheduled appointments
At the time of booking, you’ll be asked to provide the names of any members of the bridal party who will receive the services requested

Deposits and payments

A 50% deposit will be required at the time of booking. Deposits are based on the services booked and will include a 20% gratuity on all services booked
Deposits are refundable if the spa is given six (6) weeks written notice prior to the date set, otherwise the deposit is forfeited
If an appointment is cancelled on the day of service, you’ll still be responsible for the total cost of the service
If your bridal party is paying for their individual services, kindly advise them to leave a credit card or cash deposit for their services as well

Booking confirmation and continued communication with spa

Upon receiving your deposit, we’ll confirm all appointments, estimated cost of the services, and the time that the bridal party is to arrive at the spa. Please note that pricing may be adjusted at the time of service depending upon the detail and time required
To simplify communications, you’ll be assigned a single point of contact here at the spa to work with you on any questions, concerns, service, or appointment changes

Do you have any queries regarding our salon's policies and procedures?

Call us today.

Several publications have adjudged our spa, massages, and facials as the best year after year.

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PHONE / EMAIL

(410) 834-0766

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